FAQ
ORDERS & SHIPPING
We currently offer shipping services to North America—including the United States, Canada, and Mexico—and select countries across Europe. If you are located outside these regions, please contact our customer service to check whether we can ship to your location. We are continuously working to expand our delivery areas to better serve customers around the world.
We usually process orders within 1–2 business days, and shipping typically takes 3–7 business days, depending on your location. For handmade or customized items, more time is needed for careful preparation. Thank you for your patience.
You can find your tracking number in the order confirmation email. Use it to check your order status on our website or directly through the shipping carrier’s website.
If your order has not yet been shipped, you may contact our customer service within 24 hours to request a cancellation. We’ll do our best to assist you, but please note that changes may not be possible once the order has been processed or dispatched.
For any order modifications, please contact our customer service as soon as possible for assistance.
Yes! All product photos on our website are taken from actual items. Since many of our products are handmade, slight variations in color, texture, or details may occur — making each piece uniquely special.
Yes! Many of our products offer optional gift packaging — please refer to the product detail page for availability. For the best experience, if you have any special requests, kindly contact us as soon as you place your order. This will help ensure we see your request before shipping, and we’ll do our best to accommodate it.
RETURNS & SUPPORT
Our return policy applies to unopened and unused items returned within 30 days of purchase. For returns due to personal reasons, please contact our customer service to obtain a return shipping label before sending the item back. Return shipping costs are the responsibility of the customer. Refunds will be processed within 7 to 10 business days after we receive and inspect the returned item.
Due to the unique nature of handmade and customized products, these items are generally non-returnable and non-exchangeable, unless they arrive damaged or defective. This applies to all products marked as handmade or custom in their product descriptions. If you have any concerns, please contact our customer service.
Please rest assured that we carefully inspect all orders before shipping to ensure accuracy. However, if you do receive an incorrect item, please contact our customer service within 7 days of delivery with your order number and photos of the item. We will arrange a refund or replacement to make sure you’re satisfied.
If your item arrives damaged, please contact us within 7 days of delivery, including your order number and clear photos of the damaged item. We'll work closely with you to provide a suitable solution.
We recommend reaching out as soon as possible to ensure a smooth resolution.
Due to the nature of our products, we offer a 12-month warranty only on items in the Joyful Escapes series (mechanical Fidget Toys). Please ensure you contact our customer service within the warranty period and provide your proof of purchase along with a description of the issue. Other product series are not eligible for warranty coverage due to the nature of their products.
Once we receive your detailed information, we typically get back to you with a solution within 3 to 5 business days. Please ensure that the information you provide is thorough to help us resolve the issue as quickly as possible.